Rules and fares
Rules and fares
Service fee
50 ₪ per passenger, paid when you send the request. The fee holds your seat in the group and covers our support up to departure. Infants under 2 are not charged.
The fee is refunded once the tickets are paid for, if we cancel the group, and also if the group never filled and the flight did not take place. If you withdraw outside the window set out under "Cancelling a booking", the fee is not refunded — the seat was held in your name the whole time.
Ticket price
The airline gives a group fare on a completed group, so you receive the final price once the group is closed — not when you send the request. Until then we will not quote a number we cannot stand behind.
The price is calculated for the group as it stands. If a passenger drops out after the fare has been given, the cost is redistributed among the rest. If several drop out and cannot be replaced, we offer those remaining regular tickets on the same flight through us.
Payment
A deposit of 30% of the price; you may also pay 100% up front. The balance is due 30 days before departure. Each payment — the deposit and the balance alike — must be made within 48 hours of receiving the payment link; if it is not, the booking is cancelled. Tickets can be paid in instalments.
A deposit already passed on to the airline is not refunded if you cancel — the airline does not return it to us either.
Ticket changes
Changing a passenger's first and last name is free up to 72 hours before departure. Less than 72 hours before the flight, a change is subject to the operating airline's tariffs and penalties.
A ticket can also be split: one person flies out and another flies back, at no extra cost — the return fare stays the same. Date, route and class follow the airline's rules.
Baggage
With your request you choose hand luggage up to 10 kg or a suitcase up to 20 kg. The choice is the same for the whole group and the fare depends on it.
Children and infants
A child is 2 to 11 years old inclusive; from 12 a passenger counts as an adult. Infants under 2 fly on a lap, take no seat and are not counted in the service fee. The airline charges a separate supplement for them; our rep checks the exact amount with the airline and tells you in the flight's WhatsApp group. A request cannot hold more infants than adults.
Flights
Direct flights from Ben Gurion airport and back to it only. No connections, no plane changes, and no flying out of one airport and back into another.
If the group does not fill
10 days before departure we offer passengers a regular ticket on the same flight through us, and the group keeps filling. If we cancel the group, the service fee is refunded.
Cancelling a booking
Under the Consumer Protection Law, 1981, you may cancel a booking within 14 days of the transaction or of receiving the confirming document — whichever is later — provided that at least 7 working days remain before the flight. In that case we refund the money within 14 days of your notice, deducting no more than 5% of the transaction value or 100 ₪, whichever is lower.
Working days are weekdays other than Saturday and public holidays; Friday and the eve of a holiday count until 12:00.
Cancellations are accepted in writing only; a verbal request has no effect. Write to info@ahla-tour.co.il and confirm receipt by phone at +972 55 250 3300.
Outside that window — including a cancellation less than 7 working days before departure — the full cancellation fee applies, and never less than $200 per ticket, unless the airline agrees to a refund. Whatever the airline returns to us, we pass on to you.
Refunds of amounts denominated in dollars are paid in shekels at the high transfers and cheques rate on the day the booking was paid for.
Requests for upgrades and extra services are treated as requests only: if the airline does not confirm them, what you paid for them is refunded in full.
